Cover Image

QR Code

Quality customer service for front line staff

Main Author:	MARTIN
Format:	Book
Published:	California: Kogan Page, 1993.
Series:	Better management skills
Subjects:	Customer relations

Similar Items

At you service : calamities, catastrophes, and other curiosities of customer service
by: BECKER
Published: (1998)

Customer relationship management
by: Anderson
Published: (2002)

Customer service
by: Rokes, Beverly
Published: (2001)

Customer service : skills for success
by: Lucas
Published: (2009)

Customer service : business 2000
by: ROKES
Published: (2002)

Service quality
by: Zeithaml
Published: (2004)

Customer equity : building and managing relationships as valuable assets
by: BLATTBERG
Published: (2001)

Keeping customers for life
by: GERSON
Published: (1992)

When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
by: Buchanan
Published: (2002)

Delivering customer service : how to win a competitive edge through managing customer relationships successfully
by: PAYNE
Published: (1999)

Customer service : skills for success
by: Lucas, Robert W.
Published: (2015)

Customer service : career success through customer satisfaction
by: Timm
Published: (2008)

Customer service : career success through customer satisfaction
by: Timm
Published: (1997)

Customer service : career success through customer satisfaction
by: Timm
Published: (2001)

Customer service : career success through customer loyalty
by: Timm, Paul R.
Published: (2014)

Maximising profits : the customer centric approach
by: TEO
Published: (2003)

Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
by: Bacal
Published: (2005)

Quality : sustaining customer service
by: TAYLOR
Published: (1993)

Customer-centric Marketing : supporting sustainability in the digital age.
by: Richardson, Neil
Published: (2015)

Delivering quality service : balancing customer perceptions and expectations
by: Zeithaml
Published: (1990)

Customer relationship management : creating competitive advantage through win-win relatonship stategies
by: STORBACKA
Published: (2001)

Price and quality as determinants of customer satisfactions : the case of China Unicom [
by: Qiao, Shichao
Published: (2016)

Customer satisfaction measurement and management using the voice of the customer
by: NAUMANN
Published: (1995)

The service/quality solution : using service management to gain competitive advantage
by: COLLIER
Published: (1994)

The customer service training tool kit : 60 activities for delivering super service to customer
by: GEE
Published: (2000)

Customers run your company, they pay the bills!
by: Kearney

Human sigma : managing the employee-customer encounter
by: Fleming
Published: (2007)

Services marketing : people, technology, strategy
by: LOVELOCK
Published: (2001)

The art of client service
by: Solomon
Published: (2008)

Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers
by: Spector
Published: (2002)

Services marketing : people, technology, strategy
by: Lovelock, Christopher
Published: (2011)

Services marketing : people, technology, strategy
by: LOVELOCK
Published: (2007)

Services marketing : people, technology, strategy
by: Lovelock, Christopher
Published: (2016)

Determinent factors of customer satisfaction degree of China mobile in Beijing, China [
by: Sun, Shuai
Published: (2016)

Quality from customer needs to customer satisfaction
by: BERGMAN
Published: (1994)

The Line of beauty
by: Hollinghurst, Alan
Published: (2003)

Customer Perception of Service Quality in a Retail Bank by Chow Pui See.
by: CHOW PUI SEE
Published: (2005)

Synchroservice! : the innovative way to build a dynasty of customers
by: Schonberger
Published: (1994)

Let your customers do the talking : 301+ word-of-mouth marketing tactics guaranteed to boost profits
by: Cafferky
Published: (1996)

Perceptions of service quality, corporate image, and customer loyalty in the hotel industry of Malaysia
by: Cham Tat Huei
Published: (2010)