00718pamaa2200205 4500 0000018877 20120604090000.0 0749424362 658.562 GAL 1997 HD62.15 GAL 1997 Gallagher Continuous improvement in action : the journey of eight companies Maeve Gallagher, Sarah Austin and Sarah Caffyn. London: Kogan Page, 1997. 229p.: 24cm. Includes bibliographical references (p. 221-222) and index Industrial management -- Case studies Business enterprises -- Case studies Quality control -- Case studies AUSTIN, Sarah GAFFYN, Sarah