APA Citation

BECKER. (1998). At you service: Calamities, catastrophes, and other curiosities of customer service. New York: John Wiley.

Chicago Style Citation

BECKER. At You Service: Calamities, Catastrophes, and Other Curiosities of Customer Service. New York: John Wiley, 1998.

MLA Citation

BECKER. At You Service: Calamities, Catastrophes, and Other Curiosities of Customer Service. New York: John Wiley, 1998.

Warning: These citations may not always be 100% accurate.