Quality management in the service industry

Main Author:	STEBBING
Format:	Book
Published:	New York: Ellis Horwood, 1990.
Subjects:	Service industries -- > Management (Quality)

Similar Items

Quality of service : making it really work
by: EDVARDSSON
Published: (1994)

Service level agreements : measuring cost and quality in service relationships
by: HILES
Published: (1993)

Quality management in hospitality : best practice in action
Published: (1996)

The service/quality solution : using service management to gain competitive advantage
by: COLLIER
Published: (1994)

IN Search of quality
Published: (1995)

Quality means survival : caveat vendidor, let the seller beware
by: DOMINGO
Published: (1997)

Quality : sustaining customer service
by: TAYLOR
Published: (1993)

The Management and control of quality
by: Evans, James R.
Published: (2011)

Cases in total quality management : manufacturing and services
by: HEIZER
Published: (1998)

Quality management : introduction to total quality management for production, processing, and services
by: Goetsch
Published: (2006)

The Management and control of quality
by: Evans
Published: (1999)

Total quality management : text with cases
by: Oakland
Published: (1995)

Quality : total customer service
by: TAYLOR
Published: (1992)

Total quality management : the route to improving performance
by: Oakland
Published: (1993)

Managing quality
by: BELL, Desmond
Published: (1994)

Quality management : creating and sustaining organizational effectiveness
by: Summers
Published: (2009)

Quality management : creating and sustaining organizational effectiveness
by: Summers
Published: (2005)

Quality management for organizational excellence : introduction to total quality
by: Goetsch
Published: (2010)

Quality management for organizational excellence : introduction to total quality
by: Goetsch
Published: (2013)

Quality management for organizational excellence : introduction to total quality
by: Goetsch, David L.
Published: (2016)

Quality management for organizational excellence : introduction to total quality
by: Goetsch, David L.
Published: (2021)

Handbook of total quality management.
Published: (1998)

Total quality management
by: RICHARDSON
Published: (1997)

TOTAL quality management
Published: (1995)

Managing with total quality management : theory and practice
Published: (1998)

Foundations of TQM : a readings book
by: VAN MATRE
Published: (1995)

Service quality
by: Zeithaml
Published: (2004)

QUALITY : change through teamwork
Published: (1992)

Quality : achieving excellence
by: WILLE
Published: (1992)

Documenting quality for ISO 9000 and other industry standards
by: MACLEAN
Published: (1997)

BEYOND total quality management : toward the emerging paradigm

100 methods for total quality management
by: KANJI
Published: (1996)

Total quality : management, organization and strategy
by: Evans
Published: (2005)

Total quality : an executive's guide for the 1990s
by: Huge
Published: (1990)

Quality
by: Summers
Published: (1997)

Cases in total quality management
by: Oakland
Published: (1994)

Quality from customer needs to customer satisfaction
by: BERGMAN
Published: (1994)

Introduction to total quality : quality, productivity, competitiveness
by: Goetsch
Published: (1994)

Quality management
by: GITLOW
Published: (2005)

ISO 9000 quality systems handbook
by: HOYLE
Published: (1994)