00461pamaa2200157 4500 0000018347 20060619090000.0 0137472633 658.562 STE HD62.15 STE 1990 STEBBING Quality management in the service industry Lionel Stebbing. New York: Ellis Horwood, 1990. 178p.: 23cm. Bibliography: p. [174]-175 Service industries -- Management (Quality)