00669pamaa2200193 4500 0000018131 20060531090000.0 0789506947 658.562 HEI 1998 HD62.15 HEI 1998 HEIZER Cases in total quality management : manufacturing and services Jay H. Heizer and Jay Nathan. Ohio: South Western, 1998. xiii, 238p.: 28cm. Total quality management -- Case studies Manufactures -- Management -- Case studies Service industries -- Management -- Case studies Nathan, Jay Total quality management/Heizer