00478pamaa2200157 4500 0000018059 20060425090000.0 0724801855 153.6 COL 1993 BF637.C45 COL 1993 COLE Crystal clear communication : skills for understanding and being understood Kris Cole. New York: Prentice Hall, 1993. xiii, 241p.: 23cm. Nonverbal communication Interpersonal communication