00686pamaa2200205 4500 0000018044 20060602090000.0 0442022530 338.6048 PRE 1996 HD41 PRE 1996 PREISS Cooperate to compete : building agile business relationships Kenneth Preiss, Steven L. Goldman and Roger N. Nagel. New York: Van Nostrand Reinhold, 1996. xv, 313 p.: ill.; 24cm. Includes bibliographical references (p. 301-303) and index Organizational change Customer services Competition GOLDMAN, Steven L. Nagel, Roger N.