Description: Cooperate to compete :

Main Author:	PREISS
Other Authors:	GOLDMAN,, Nagel,
Format:	Book
Published:	New York: Van Nostrand Reinhold, 1996.
Subjects:	Organizational change Customer services Competition

Physical Description:	xv, 313 p.: ill.; 24cm.
Bibliography:	Includes bibliographical references (p. 301-303) and index
ISBN:	0442022530