Oakland. (1993). Total quality management: The route to improving performance (2nd ed.). Oxford, England: Butterworth-Heinemann.
Chicago Style CitationOakland. Total Quality Management: The Route to Improving Performance. 2nd ed. Oxford, England: Butterworth-Heinemann, 1993.
MLA CitationOakland. Total Quality Management: The Route to Improving Performance. 2nd ed. Oxford, England: Butterworth-Heinemann, 1993.
Warning: These citations may not always be 100% accurate.