00648pamaa2200217 4500 0000017977 20190802090000.0 9780071144018 (hbk.) 658 IVA HD30.23 IVA 1997 Ivancevich Management : quality and competitiveness John M. Ivancevich, Peter Lorenzi and Steven J. Skinner ; with Philip B. Crosby. 2nd ed. Chicago: Irwin: 1997. xxvi, 630p.: 29cm. Quality of products Decision-making Competition Management Lorenzi, Peter Skinner, Steven J.