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| LEADER |
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| 001 |
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| 005 |
20060531090000.0 |
| 020 |
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|a 0412542404
|
| 082 |
|
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|a 658.562 HIL 1993
|
| 090 |
0 |
0 |
|a HD62.15
|b HIL 1993
|
| 100 |
1 |
0 |
|a HILES
|
| 245 |
1 |
0 |
|a Service level agreements :
|b measuring cost and quality in service relationships
|c Andrew Hiles.
|
| 260 |
0 |
0 |
|a London:
|b Chapman & Hall,
|c 1993.
|
| 300 |
|
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|a 126p.:
|b ill.;
|c 26cm.
|
| 650 |
0 |
0 |
|a Total quality management
|
| 650 |
0 |
0 |
|a Service industries --
|x Quality control
|
| 650 |
0 |
0 |
|a Service industries --
|x Cost control
|
| 650 |
0 |
0 |
|a Service-level agreements
|
| 740 |
0 |
0 |
|a Service level agreements : managing cost and quality in service relationships
|
