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Service level agreements :
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Service level agreements : measuring cost and quality in service relationships
Main Author:
HILES
Format:
Book
Published:
London:
Chapman & Hall,
1993.
Subjects:
Total quality management
Service industries --
>
Quality control
Service industries --
>
Cost control
Service-level agreements
Holdings
Description
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Physical Description:
126p.: ill.; 26cm.
ISBN:
0412542404
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