HILES. (1993). Service level agreements: Measuring cost and quality in service relationships. London: Chapman & Hall.
Chicago Style CitationHILES. Service Level Agreements: Measuring Cost and Quality in Service Relationships. London: Chapman & Hall, 1993.
MLA CitationHILES. Service Level Agreements: Measuring Cost and Quality in Service Relationships. London: Chapman & Hall, 1993.
Warning: These citations may not always be 100% accurate.