00491pamaa2200145 4500 0000017413 20060531090000.0 0873893883 658.562 GLO 1998 HD62.15 GLO 1998 GLOBAL cases in benchmarking : best practices from organizations around the world edited by Robert C. Camp. Wisconsin: ASQ Quality Press, 1998. xi, 640p.: 26cm. Benchmarkeing (Management) -- Case studies Camp, Robert C.