00495pamaa2200145 4500 0000017362 20090213090000.0 0091745993 658.4 SCH HD58.8 SCH 1990 Schonberger Building a chain of customers : linking business functions to create the world class company Richard J. Schonberger. New York: Hutchinson Business Books, 1990. vii, 349p.: 25cm. Companies performance -- Management aspects