Quality : sustaining customer service
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
London:
Century Business,
1993.
|
| Series: | The Sunday Times business skills series
|
| Subjects: |
| LEADER | 00581pamaa2200193 4500 | ||
|---|---|---|---|
| 001 | 0000016675 | ||
| 005 | 20060619090000.0 | ||
| 020 | 0 | 0 | |a 0712658343(hc)/0712655190(sc) |
| 082 | |a 658.562 TAY | ||
| 090 | 0 | 0 | |a HD62.15 |b TAY 1993 |
| 100 | 1 | 0 | |a TAYLOR |
| 245 | 1 | 0 | |a Quality : |b sustaining customer service |c Lynda King Taylor. |
| 260 | 0 | 0 | |a London: |b Century Business, |c 1993. |
| 300 | |a 270p.: |b 24cm. | ||
| 440 | 0 | 0 | |a The Sunday Times business skills series |
| 650 | 0 | 0 | |a Total quality management |
| 650 | 0 | 0 | |a Customer services |
| 650 | 0 | 0 | |a Customer relations |
| 650 | 0 | 0 | |a Organisational change |