Katz. (1992). Introduction to reference work volume II: Reference services and reference processes (6th ed.). New York: McGraw Hill.
Chicago Style CitationKatz. Introduction to Reference Work Volume II: Reference Services and Reference Processes. 6th ed. New York: McGraw Hill, 1992.
MLA CitationKatz. Introduction to Reference Work Volume II: Reference Services and Reference Processes. 6th ed. New York: McGraw Hill, 1992.
Warning: These citations may not always be 100% accurate.