00451pamaa2200145 4500 0000015456 20060619090000.0 9837202998 658.562 WIL TS156 WIL 1996 WILSON Eight-step process to successful ISO 9000 implementation : a quality management approach Lawrence A. Wilson. Kuala Lumpur: Golden Books Centre, 1996. xi, 324p.; 23 cm. Quality control