00505pamaa2200157 4500 0000015249 20090213090000.0 0786302453 650.0285 SCH HF5415.5 SCH 1994 Schonberger Synchroservice! : the innovative way to build a dynasty of customers Richard J. Schonberger and Edward M. Knod. Illinois: Irwin Professional Pub., 1994. vi, 279p.: 24cm. Total quality management Customer service