00473pamaa2200169 4500 0000013638 20060619090000.0 0534510868 658.562 VAN HD62.15 VAN 1995 VAN MATRE Foundations of TQM : a readings book Joseph G. Van Matre. Fort Worth: Dryden Press, 1995. vii, 448p.: 24cm. Total quality management Quality control Customer services