Customer satisfaction measurement and management using the voice of the customer
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Published: |
Ohio:
Thomson Executive Press,
1995.
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| Subjects: |
| LEADER | 00559pamaa2200169 4500 | ||
|---|---|---|---|
| 001 | 0000013040 | ||
| 005 | 20091005090000.0 | ||
| 020 | 0 | 0 | |a 0538844396 |
| 082 | |a 658.812 NAU | ||
| 090 | 0 | 0 | |a HF5415.5 |b NAU 1995 |
| 100 | 1 | 0 | |a NAUMANN |
| 245 | 1 | 0 | |a Customer satisfaction measurement and management using the voice of the customer |c Earl Naumann and Kathleen Giel. |
| 260 | 0 | 0 | |a Ohio: |b Thomson Executive Press, |c 1995. |
| 300 | |a xix, 457p.: |b 24cm. | ||
| 650 | 0 | 0 | |a Customer satisfaction -- |x Evaluation |
| 650 | 0 | 0 | |a Customer service -- |x Management |
| 700 | 1 | 1 | |a GIEL, |h Kathleen |