APA Citation

NAUMANN, & GIEL. (1995). Customer satisfaction measurement and management using the voice of the customer. Ohio: Thomson Executive Press.

Chicago Style Citation

NAUMANN, and GIEL. Customer Satisfaction Measurement and Management Using the Voice of the Customer. Ohio: Thomson Executive Press, 1995.

MLA Citation

NAUMANN, and GIEL. Customer Satisfaction Measurement and Management Using the Voice of the Customer. Ohio: Thomson Executive Press, 1995.

Warning: These citations may not always be 100% accurate.