Case studies in service operations
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Belmont:
Duxbury Press,
1996.
|
| Subjects: |
| LEADER | 00487pamaa2200157 4500 | ||
|---|---|---|---|
| 001 | 0000012536 | ||
| 005 | 20110323090000.0 | ||
| 020 | 0 | 0 | |a 0534511260 |
| 082 | |a 658 COL | ||
| 090 | 0 | 0 | |a HD9980.5 |b COL 1996 |
| 100 | 1 | 0 | |a Colley |
| 245 | 1 | 0 | |a Case studies in service operations |c John L. Colley. |
| 260 | 0 | 0 | |a Belmont: |b Duxbury Press, |c 1996. |
| 300 | |a xxiii, 567p.: |b 25cm. | ||
| 650 | 0 | 0 | |a Service industries -- |x Management -- |x Case studies |
| 650 | 0 | 0 | |a Customer services -- |x Management -- |x Case studies |