00491pamaa2200157 4500 0000001120 20190806090000.0 9780131636934 658.562 GOE 1994 HD62.15 GOE 1994 Goetsch Introduction to total quality : quality, productivity, competitiveness David L.Goetsch, Stanley Davis. New Jersey: Prentice Hall, 1994. xiv, 602p.; 24cm. Total quality management DAVIS, Stanley