Author Search Results

1

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Delivering quality service : balancing customer perceptions and expectations

by Zeithaml
Published 1990

2

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Service quality

by Zeithaml
Published 2004

3

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Services marketing : integrating customer focus across the firm

by Zeithaml
Published 2013

4

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Services marketing : integrating customer focus across the firm

by Zeithaml
Published 2009

5

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Services marketing

by Zeithaml
Published 1996

6

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Services marketing : integrating customer focus across the firm

by Zeithaml
Published 2003

7

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Services marketing : integrating customer focus across the firm

by Zeithaml
Published 2006

8

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Services marketing

by Zeithaml, Valarie A.
Published 2000

9

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Services marketing : integrating customer focus across the firm

by Zeithaml, Valarie A.
Published 2018

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