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Michelli, Joseph A.
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Michelli, Joseph A.
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Michelli, Joseph A.
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1
Driven to Delight : Delivering World-Class Customer Experience the Mercedes-Benz Way
by
Michelli
,
Joseph
A
.
Published 2016
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2
Leading the Starbucks Way : 5 Principles for Connecting with Your Customers, Your Products, and Your People
by
Michelli
,
Joseph
A
.
Published 2014
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3
The Starbucks experience : 5 principles for turning ordinary into extraordinary
by
Michelli
,
Joseph
A
.
Published 2007
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