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1
Service management : operations, strategy, and information technology
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Fitzsimmons
Published 2008
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2
Service management : operations, strategy, information technology
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Fitzsimmons
Published 2011
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Service management : operations, strategy, and information technology
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Fitzsimmons
Published 2001
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4
Student resource CD-ROM to accompany service management [ Operations, strategy and information technology
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Fitzsimmons
Published 2008
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